Lessons of The Year

We have just come to the end of last financial year. The year was abundant with challenges and has impacted us with some valuable lessons.

It was my the first year of handling the  automotive accounts of the companies like  TVS Motors & Honda Motor Scooters. 

When the automotove industry significantly accelerated the production, we faced the challenge of capacity constraint of intermediate processing of steel at our plant.

That propelled to think as to how the customer could be better served in those difficult times. 

That challenged me to identify a local service centre which happened to be our customer in another business vertical. He was able to offer some free capacity 

With collaboration of the technical team, we assessed the facility and found that it met the standard of our customers. 

Now we celebrate our accomplishment that we were able to build the local processing centre thereby not just meeting customers' requirement but also delighting them

My learnings from this initiative:

1.  Investment in relationship is cardinal importance in business. 

On earlier occassion, when I had handled that customer satisfactorily, he was ready to extend support when we needed it of him.

2.  Tough times can be stepping stone for innovation and solution

3.  Always be optimistic for every problem that we encounter